This Privacy Notice applies to Meal Arena Private Limited (hereinafter referred to as "Chai Chakra" or "the Company"), a company incorporated under the Companies Act, 2013 and having its registered office at Muzaffarnagar, Uttar Pradesh , 251001 and its affiliates. The Company is the owner of the website www.chaichakra.com and the mobile application 'Chai Chakra' (collectively, the "Platform").

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This privacy notice ("Privacy Notice") describes the policies and procedures applicable to the collection, use, storage, disclosure and protection of Your information shared with Us while You use the Platform, and for the purpose of this Privacy Notice, "We", "Us", or "Our" refers to Chai Chakra Private Limited and its affiliates wherever context so require and the terms "You", "Your", "Yourself" or "User" refer to the user of the Platform. We value the trust You place in Us. That is why We maintain reasonable security standards for securing the transactions and Your information.

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Please read this Privacy Notice carefully prior to using or registering on the Platform or accessing any material, information or availing any services through the Platform. By visiting the Platform or setting up/creating a user account ("Account") on the Platform, You accept and agree to be bound by the terms and conditions of this Privacy Notice and consent to Us collecting, storing, processing, transferring and sharing information including Your Personal Information (defined below) in accordance with this Privacy Notice.

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If You are under the age of 18 years, You (i) accept and acknowledge that You are accessing the Platform through a parent or a legal guardian who is of a legal age to form a binding contract under the Indian Contract Act, 1872 and such person has accepted this Privacy Notice on Your behalf to bind You; and (ii) hereby acknowledge that You are accessing this Platform under the supervision of Your parent or legal guardian and have their express permission to use the services.

We may update this Privacy Notice in order to comply with business, regulatory or administrative requirements. If We make any significant changes to this Privacy Notice, We may endeavour to provide You with reasonable notice of such changes, such as via prominent notice on the Platform or any other communication channels on record. To the extent permitted under applicable law, Your continued use of the services after We publish or send a notice about the changes to this Privacy Notice shall constitute Your consent to the updated Privacy Notice.

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This Privacy Notice is incorporated into and subject to the terms of use available on the Platform ("Terms") and shall be read harmoniously and in conjunction with the Terms. All capitalised terms used herein but not defined under this Privacy Notice shall have the meaning ascribed to them under the Terms.

1. Collection of Information: We collect various information from You when You access or visit the Platform, register or set up an Account on the Platform or use the Platform. You may browse certain sections of the Platform and the content, without registering an Account on the Platform. However, to avail certain services on the Platform, You are required to set up an Account. This Privacy Notice applies to the following information(s) collected about You:

(a) Personal Information: You may provide certain information voluntarily while registering on the Platform for availing services including but not limited to Your complete name, mobile number, email address, date of birth, gender, age, address details, payment details, and any other information voluntarily provided through the Platform, together with Your IP address, device type and usage-related information (collectively, "Personal Information").

(b) Sensitive Personal Information: For the purpose of this Privacy Notice, sensitive personal information may include:
i. Passwords;
ii. Payment instrument details (e.g., UPI ID, debit/credit card number);
iii. Physical or mental health preferences (e.g., sugar-free tea);
iv. Biometric or KYC information if required by law;
v. Any other information defined as sensitive under applicable laws.

(c) Transactional Information: If You choose to avail the services through the Platform, We will collect and store information about Your transactions including order history, preferences, transaction value, behaviour and feedback. This includes information automatically collected through cookies or SDKs.

(d) Location Information: When You access the Platform through Your device, We may receive and process information about Your precise location if You permit location tracking. This helps Us optimise delivery services. You may disable location tracking via device settings, however it may affect Your experience on the Platform.

(e) Other Non-Personal Information: We may also collect non-identifiable information such as URL, browser type, operating system, usage data, cookie data, preferences and diagnostics. These are used for analytics, marketing, and platform improvement.

1. Use of Information: The information We collect is used for the following purposes:
   (a) To register You and maintain Your Account;
   (b) To enable You to avail services and process Your orders;
   (c) To facilitate payment collection and refunds;
   (d) To send You transaction alerts, offers, or service notifications;
   (e) To personalise content and improve user experience;
   (f) To manage customer support, resolve disputes and respond to queries;
   (g) To analyse usage trends and conduct platform diagnostics;
   (h) To prevent fraud, misuse or violation of applicable laws;
   (i) To conduct surveys, promotional campaigns, and service updates;
   (j) To comply with legal obligations and enforce Our rights.

2. Sharing of Information:
   (a) We may share Your information with Our delivery partners, payment gateways, service providers, consultants and marketing partners only as required for delivering the services You request.
   (b) We may share Your information with government authorities or legal bodies when required by law.
   (c) In the event of a merger, acquisition, or restructuring of Our business, Your data may be transferred to the involved parties, subject to confidentiality obligations.

3. Security of Information: We implement appropriate security measures such as data encryption, secure servers, firewalls and access control policies to protect Your information from unauthorised access, alteration, disclosure or destruction. However, We are not liable for breaches beyond Our control including those due to force majeure events.

4. Data Retention: We retain Your Personal Information for as long as necessary to fulfil the purposes outlined in this Privacy Notice or as required by applicable laws. Upon Your request for deletion or upon Account closure, We will securely erase or anonymise Your data, unless We are required to retain it for legal purposes.

5. Cookies and Tracking Technologies: We may use cookies, beacons, and other tracking technologies to provide personalised content, measure service effectiveness, and improve Our Platform. You may disable cookies from Your browser settings, although doing so may affect functionality.

6. Your Rights:
   You have the right to access, update, or delete Your Personal Information, withdraw consent, restrict processing, object to profiling, and file complaints with relevant supervisory authorities. You may exercise these rights through the settings in the Platform or by writing to Our Grievance Officer.

7. Children’s Privacy: We do not knowingly collect information from individuals under 18 years of age. If We become aware that a child has provided Us with Personal Information, We will take steps to delete such data promptly.

8. Third-Party Links: The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their respective privacy notices.

9. Grievance Redressal: If You have any questions, concerns or complaints about this Privacy Notice or Our data handling practices, You may contact Our Grievance Officer:
   
   Email: chaichakrabiz@gmail.com 
   Phone: +91-8273624504
   Address: Gandhi Colony, Muzaffarnagar, Uttar Pradesh
   
   We are committed to addressing Your concerns in a time-bound manner.
   
   © 2025 Meal Arena Private Limited. All Rights Reserved.